🔄 Exchange & Return Policy – Void Kicks
At Void Kicks, we value your trust and are committed to providing a safe, transparent, and hassle-free shopping experience. That’s why we have developed a clear exchange and return policy designed especially for you.
📌 Conditions for Exchange or Return
We accept exchange or return requests in the following cases:
Manufacturing defect
Item damaged during shipping
Incorrect item sent (wrong size, model, or color)
Size mismatch (under the terms specified below)
⚠️ Note: Returns based solely on change of mind will not be accepted if the item is in perfect condition and matches the order placed.
⏱️ Timeframe for Requests
You have 7 business days from the receipt of your order to request an exchange or return.
To begin the process, please contact us via our customer support form or by email at [email protected].
🚚 International Shipping
All our products are shipped directly from our international warehouses (mainly in Asia), which may imply:
Return processing time between 15 to 30 business days
Requirement of photo or video evidence before approving the return
Return shipping costs borne by the customer (except in cases of error or defect attributable to Void Kicks)
📦 Requirements for Acceptance
To be eligible for an exchange or return, the item must:
Be unworn, with original packaging and intact tags
Include all accessories, if applicable
Show no odors, damage, or signs of use
Items sent without prior notice or outside the established timeframe will not be accepted.
